If this place simply washed your car and that was it, then I would give them 3 stars. Not great, but not bad ... they get the job done. The waiting room facilities are nice and they have big windows so you can watch your car go through the process.
The biggest problem, and it's a HUGE one that the owner refuses to fix, is that before you can get your car washed you must be prepared to say 'no' again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again (get the picture?) and AGAIN to the greeter Guidos who are just sooo excited to fix all your windshield cracks whether you want them fixed or not.
One of them had the cojones to ask me which insurance company I had coverage with. Er, that's none of your business, Situation. Another guy on an entirely separate visit said in a semi-threatening manner, that it was illegal to drive with a driver-side crack in my windshield. I asked him if he was going to report me to the blue hair Sheriff's Posse. You can't take the 'tool' out of tool.
I've been here four or five times and I'm just not going to do it anymore. I'm done with being verbally date-raped by athletic, severance packaged ex-telemarketers pumped up on Monster energy drink who have been hosing each other in some weird concoction of new car wax, Drakkar Noir and Pine Christmas tree. Management has the power to change this horrible experience, but they lack the creativity or will power to do so. A dirty car has never looked so good.