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  • Well you would figure that I would learn from my first mistake which I didn't. About 1 year later from my previous review my family went back to Granite City. Initially there was a wait for tables so we gave them our phone and they texted us about 25 minutes later when the table was ready. When we arrived back at Granite City we are properly seated, Ironically, in the exact same booth we sat in one year prior which I'm not sure if that's a good or bad omen. It took our server a few minutes to get around to us and she was pleasant enough, we ordered our drinks which took another few minutes to get. We did decide to get some pretzel appetizers and although they brought plates, they did not bring napkins or Forks. We were able to flag down another server who is able to get us the required silverware and linens. Now comes the awkward part. Unfortunately I like to time my servers because being in the restaurant business previously I kind of like to know how they're doing. There was a time when I was literally standing up in the booth and waving my arms to any server who would look at me to try to get some sort of service mind you this was about 15 minutes after our drinks were empty and our appetizer plate was clean. There was one server who was over ringing his order in who appeared to notice us but did not do anything. I finally was able to turn around to see a manager type talking with a kitchen manager type towards the back of the kitchen and was able to flag him down waving my arms like a mental patient. This manager finally came over and I was probably a bit terse with him as we were going on well over 15 minutes just to order our food. After explaining the situation that our server was ignoring us as well as every other server in the restaurant I asked him to please place our order we already knew what we wanted and if they could get us another round of drinks as well. now the apologies started coming but at this point that meal was already ruined as we were now close to. Being seated in the same booth and almost 40 minutes indoor meal without any food in front of us. Finally the food came and I really have no complaints about my meatloaf however my wife's linguine was heavily salted. I know this is a chain restaurant but I would hope they would at least try to give a rat's patootie about their tip or the service level they're giving. Unfortunately for our server her tip was commensurate with her level of service. I shan't be returning.
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