I would never come to this Apple store again . The first time the rep told me they have no waiting period (meaning) I may be seen or may not I said can I just give you my number ? How many ppl are in front of me ? Her answer IDK . . . She said I have to have an appointment. So I said I'll come back next week in the morning because they don't do waiting it's not a guarantee I'll be seen. Came back one week later & this rep was coughing on me the whole time at that point I just moved my stuff he was knowledgeable with my product but the coughing ridiculous turn your head. I just had a bad experience here I won't be back I'll drive to summerlin. I didn't have an appointment but I was there for a hour . A few ppl I did talk to was nice & friendly I wish they could have helped me.