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| - Worst dining experience ever! Deserve 0 star out of five. 11 of us went for winterlicioux last night. We were sitted at 7pm, our main dish was not even ready by 10pm. We complained to the manager, the manager offered a 50% off the entire meal and promised food will be here in exactly 15 minutes. 25 minutes later..when it finally come, the orders were all messed up, the waiters( not the one whotook our orders, that one disappeared) have no idea who ordered what, and lied to our face that is our order. When questioned why my medium rare steak is more burnt than my friend's medium well, the waiter still insist the all burnt steak is medium rare. My friend and i decided to switch, so we each get our required steak. The steak tasted awful!!! It doesnot taste any flavor, and its COLD!!!!! I think they dont know how to handle a large table, so they couldnot coordinate the timing for all main dishes to be ready at the same time.its much worse than the $15 steak in any bar. Not only it taste awful, my stomach started feeling uncomfortable right after eating. Waking up this morning, still having stomach pain. For deserts, the cheesecake is fair, quality comparable to the frozen one from supermarket. I just dont understand why my piece didnot come when everyone else is here, when it's clear they were just cutting slides from a big cheesecake.
When the bill came, it was full price with no discount at all..When my friend asked to see the manager, our waiter, who disappeared the entire night and finally showed up, said "i cannot chase him around". So my friend said " oh then i will wait", to which the waiter said bluntly "wait and see"...after we finally got the manager, he gave us 50% off to food only, tips are already added to the bil, and no discount for the wine/drinks...what happen to keep one's words...
I've always find yelp's review align with my personal taste, when my friend picked toula, i was hesitant after seeing a rating of two, but decided to give it a try since the birthday girl picked the place for the view. I have to say, trust yelp, dont go to toula.
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