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  • OK, this is going to be long but I've wanted to post a review on Ulta many, many times and I am finally getting around to it. I am not a fan in Ulta in general, but especially this location. Items are not well-organized here and I often spend a lot of time hunting for things when they are not where I expect to find them. For example, if something is on display (esp. drug store brands), they place it at the end of a shelf or in a middle aisle instead of where the rest of the items in that brand are found. Specials are misleading (e.g. buy one get one 1/2 off doesn't count for sale or clearance items but the fine print doesn't say that). I've been overcharged several times where I didn't find out until I got home that the sale price didn't come up on the register. The sales staff are incredibly rude. I always have to hunt them down to ask a question and when they are gossiping with their friends, they act like it is a huge inconvenience to do their job and help me find something that has moved. They are frequently out of stock on advertised items and their return policy is terrible compared to Sephora (I rarely return but they always give me a really hard time, even when I've had a reaction to a cosmetic). Honestly, the only reason I even come here is when they have 20% off specials on their overly priced items, it makes them reasonable and it's only 2 miles from my home--the only reason I really come here. The Peoria location is much better, but Sephora is better than both for those items that both Ulta and Sephora carry--and they are helpful and give free samples. Sephora, why do you have to be over 10 miles from my home?
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