Was having a potentially serious eye problem, and my regular eye doctor could not figure out what was going on. I called Swagel et al for a second opinion. They fit me in right away, and found the problem immediately. The staff is very personable, and they do not keep you waiting long. I think someone has a thing for Michael Landon b/c it seems like every time I've gone the big tv is showing reruns of Bonanza or Little House on the Prarie. Just an observation, not a complaint, really. I don't come to the eye dr office to be entertained.