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  • This is a model dealership. When I purchased my 2013 Crosstour, the sales guy was very cooperative, didn't feed me cheesy car-sales lines, and they made the transaction work for both parties. I left happy and satisfied. I absolutely love my car, too. I needed an oil change / tire rotation this week. I was going to go to the Firestone that is 1 mile from my house, but they are a pain to deal with, and they always shrug their shoulders when I come in without an appointment, as if they can't squeeze me in for a 20-minute procedure. I went to Hendrick this morning, because they send me coupons regularly. I drove the extra 8 miles to get there, and it was SO worth it. When I presented the coupon, the service specialist informed me that he can give me a much better discount, which amounted to over $15.00 off the oil change - much better than the 10% off coupon I had! I didn't make an appointment, and he didn't say a word about that. He told me that it would be 1 - 1.5 hours for them to take care of it. They were done in less than an hour, and I was on the road again. Plus, they now cash you out right at the service drive; you don't have to walk to that cashier's cage anymore. Very smooth, organized, clean, neat, and friendly. Hendrick is really doing something right. I bash a lot of businesses on Yelp, so I feel it's only right to give credit where due. These guys are really a pleasure to work with.
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