We had a great experience today! They took time with me, found me some extra deals, installed my new rack for free and even fixed something on my old bike at no charge because he said it wasn't worth paying a tune up price. It was a great experience. I was self conscious about going into a bike store as I'm buying a new bike to lose weight, they were amazing and comforting. I just felt like a regular, important, customer. Very happy today! My new bike and rack are great