So I'm not a big Arby's fan to begin with, but they are OK in a pinch. Went to order a bunch of sandwiches and the kid asked if we had a coupon. We didn't but he mentioned it so I asked if we could get it. He said he would get in trouble with his manager so we asked for the manager. The manager came out and we explained we were told there was a coupon and asked if we could get it. He said not without the coupon with an attitude. I don't know what kind of customer service Arby's is supposed to have, but this manager has no idea about customer service. Any other place will give you the coupon if they mention they have one. So here is the idea, if you're not going to give the coupon out, then don't mention it. Either that or just give it to everyone.