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| - I signed up in November 2013 and never went back.. In September I showed up in person and asked to cancel my membership. I was told I had another month of membership in my contract, I said that's fine, but let it be the final month. I wrote a length letter in person on a sheet of paper they provided me explicitly requesting cancellation. Well they charged me again in October 2014. That was supposed to be the final month. Fine. But then they charged me for November again. After I posted here they followed up with me on the phone and refunded me, saying it was "according to the terms" but that they were doing this super gracious favor. I don't recall my contract being 13 months!? Glad I got the refund though; updated from 1 star to 3 stars. If I get charged again in December, though, I'm reverting this review update.
Meanwhile this is the review I posted on Facebook a year ago:
Very affordable, nice clean place. I've been trained by other gyms before (on four different occasions) but a recent bout of career frustration, depression, and career track in software left me pretty far gone (obese and muscles pretty weak), and I know what I need to do, that's why I signed up, so I could put back into practice what I already know. I was extremely frustrated that I could not opt out of the introduction training. Besides the redundancy in head knowledge, the trainer pushed me way too hard for my first go in my current condition; I had every intention to ease back into lifestyle fitness, not overexert myself with muscle injury so severe I cannot stand nor walk 2 days later without screaming. I stopped my trainer two or three times after he had me overexert my legs. Even if extreme muscle injury is an ideal, not everyone who walks into a gym is mentally or logistically prepared to give fitness 100% priority. When asked, I said I am 60% committed. I meant it! I am between jobs and I embarrassed myself at a job interview yesterday as I waddled in with my knees locked. The pain was so excruciating as I left that I dropped my smartphone and it cracked. Smart Gym needs to learn to respect the limits and limited intentions of their customers! After I am restored I am looking forward to access to the gym, as I'm sure it must otherwise be a good gym. That said, I suddenly find myself way more interested in my home fitness routine.
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