They were really helpful, as this is my first purchase and I felt like I was walking onto a used car lot when I walked in. There is parking in the alley behind the building. There is a huge selection of bulk grain, so you can get exactly what you want. The store is small, and not intimidating. The employee was super patient with his recommendations, did not try to sell me the most expensive things. I would give them six stars, if they brewed on site and gave classes. Seven if they sold cheese kits and scobys. Eight if they gave complimentary mani-pedis while serving store craft brewed hefeweizen and cheese. Tee hee.