I've had a very up and down experience with this restaurant. Blog TO recommended it as one of Toronto's best sushi spots so I was quick to try them out. The first few times I was in love, they were very affordable and very yummy. I even started recommending them to people. The past three times I went though, ruined my entire experience with this restaurant. One time, I went there at around 9 on a weekday, it wasn't very busy and we ordered as soon as we came in. 40 minutes later our food was nowhere to be seen and a waitress came up to us asking if we had ordered. They had totally forgotten our order and didn't even check up on us for an entire 40 mins to realize it.
We were pretty upset about the experience but deemed it as a one off and went again a month or so later. That time the service was slow again but not too bad.
What ruined it for me was the other night when we went back to New Gen.
Our waitress had obvious troubles communicating with me and completely messed up our order - when the food arrived I quickly told her it wasn't what I had ordered and her confusion led her to call the manager to talk with me instead. The manager was rude and instead of apologizing for the mistake, laid the blame on us and was very aggressive.
When it came to the bill, they attempted billing us for their mistakes twice, and didn't apologize once about the bad service we received.
We left feeling angry at the horrible service and it ruined our night.
Definitely never going near that place again and recommending that everyone else stays clear of their terrible service and rude waitresses/manager.