It's going to it's delete my original post, but I just have to respond.
RESPONSE
You are mistaking me with somebody else, or are clearly making things up so the review doesn't look bad. I never discussed any features for alarms on the phone, I told Flint to charge me for the basic just to get my install spot reserved because you won't take payment on the phone to reserve an install time. My wife was in the area & came in & gave the deposit. I came down the next day & talked to a 20 ish yr old sales rep (obviously not the GM), and he told me the alarm I'm already getting had the remote start. It's the only question I had & repeated it several times. He even pointed to the invoice and said yes it has it. I specifically came down there to upgrade if it didn't have that feature. I bought the vehicle for a Christmas gift & wrote a check for over 20k. It's not my last 20K & I easily would have upgraded the alarm if I was told it didn't have that feature. To say I wasn't willing to pay for a better alarm is an insult & lie which I'm realizing is a reoccurring theme with your company. Again that's the only reason I drove down there the day b4 install. The next day I came back and dropped the car off for install. I only refused to upgrade & start the process all over again after I waited 4 1/2 hours for a 3 hr install, paid & was ready to leave, & asked how to remote start the car & was told that the alarm didn't have the 1 feature I made clear I wanted.
If when confronted about the conversation, your sales guy would've admitted he just made a mistake and gave me the wrong info, I would have upgraded the system and set up a time with you to install it. But instead, in front of Flint the GM he chose to deny he told me that & tried to make it look like I made the mistake. Over all bad experience.