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  • This review is strictly for the ER or Emergency Department: Holy cow, talk a horrific experience!! actually the admitting was quick and pleasant but everything after that.... Terrible. We only came here because all the quick care facitilies in the spring valley area were closed After being quickly admitted, I was directed to sit and wait to be called for triage. Mind you, I was admitted and at 12:45am. I was there for what I suspected was pink eye, so knowing that my case was non emergent I knew I was going to have some bit of a wait... But not 3.5hrs I was seen by the dr quickly but for non emergent cases, they do this back and forth thing where they call you back, do whatever you need, and send you back to the waiting area. Call you back for an eye exam, then send you back. I went back and forth from being with a nurse in the back to the waiting area about 4times Apparently their ER system works like there is only one nurse that does the triage and discharge paper work, so even tho I had been seen and everything all done... I was just waiting to be discharged and given my prescriptions. The actual waiting and been seen by a doctor part only took like 30-45minutes but I was not officially discharged and given my prescriptions until 3:50am!! And remember I was admitted at 12:45am it's absolutely ridiculous. So because that one nurse is the only to triage and do discharge paperwork... The more people that come into the ER the more people are stuck waiting to be discharged. There were people even in front of me that just left, I'm guessing they didn't need prescriptions so this one guy just left without his discharge paperwork. I woulda did the same thing if I could but I needed to wait for my prescription. My mother works as a ICU nurse at Spring Valley, and she even said their ED ( emergency department) sucks. My thing is at least at other ERs you may wait to be seen, but at least everything happens at once. None of that going back and forth bs... To imagine I was waiting for 2hrs just to be discharged... Give me the dam prescriptions and paperwork next time. Stupid stupid system
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