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  • We went here despite the bad rating because it's close. I don't mind giving places a try and figured yelp was just too picky. The older gentleman who greeted us (by shouting across the room) was extremely rude and nasty. I suspect he was a manager and that saddens me. All of the other technicians looked either bored, or nice but tired and lacking energy. The whole place is very dirty and unkempt. Dingy doesn't even begin to cover it. There is dirt and dust and clutter everywhere. The furnishings are upscale but it's like no one has cleaned a thing since they opened and no one cares what it all looks like. The section where the hand washing station is is particularly embarrassing - they send you over to this fancy glass sink, but it's in the dirtiest dingiest uncleaned room possible. There was even a trash can in front that I had to move to wash my hands. So cluttered and messy. They got us started in chairs that were powered off. When I mentioned that, they said they were renovating so not all the chairs work. They were mostly empty of people, and I asked if any chairs worked we could use, and we moved. Why start us in broken chairs if most of them are empty? I don't think it was purposeful... just reflects their disorganization and lack of effort. The mani and pedi were fine. The massage portions were very half hearted but the rest was acceptable. The techs get like a passing 3 stars but the rest of this place gets a 0. It is a complete embarrassment to Philips Place. The management should be ashamed of themselves for accepting paying customers with the shop in this state. This is not something renovations will fix. If they cleaned the place now, they would have a better looking shop than half the nail salons in charlotte. All it would take is for management and the techs to care, and I get the feeling that no one there cares very much.
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