After returning to this theater, I had to take a star off. The $14 ticket price (with no matinee pricing) is just insane, and an extremely cynical business move on the part of Harkins. This theater is the only theater in Phoenix to show the smaller indie fare, so for serious film fans like myself paying the $14 ticket price is my only option other than waiting for DVD.
In addition I find the seating uncomfortable. I'm a tall person (6'4") and my feet just hang off the end of the recliner.
I have also noticed that Harkins (at least at this location) has no PSA of any kind about cell phone usage before the movie starts. While most people are respectful, it only takes a few to ruin the experience. Someones phone rang in my last movie here, and they answered it! I don't know if a PSA would help, but it certainly couldn't hurt. AMC has at least two before their movies.