The staff is great when it comes to human interaction. However I've witnessed times where they staff was cursing at a dog or getting angry because the dog didn't want to cooperate. It's a dog! Of course they're going to be difficult but yelling isn't going to make them more comfortable. The cut it's self seems to be choppy, I have a toy and a sporting dog both had been shaved sloppy, also cutting the quick while trimming nails, and not even mentioning it to me. The staff clearly needs some retraining on how to properly handle pets and how to use their tools correctly.