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  • Very nice store, and well kept. Seems pretty new. We were vacationing in the area and utilized their camping rental equipment, which was mostly reasonably priced, but a tad on the high side, but we didnt really have many options i guess. Anyway, we rented a tent, sleeping bags, ground pads, and a camp stove. I wish they had more things available to rent so i didnt have to bring them on the airplane with me, but ....oh well. The first night we set the tent up one of the poles had a crack in it and once tension was put on it, it snapped, resulting in the rain fly ripping open at the top. I was irritated beyond belief after driving to the Grand Canyon for 5 hours and now without a tent. Luckily i was able to temporarily repair it with good old duct tape for the rest of the trip. We called REI as soon as it happened (near closing time) and explained the situation and what exactly happened. The gentleman on the phone (i think Hugh?) was incredibly nice and understanding. He tried finding other local rental options for us, even though it totally wasnt his responsibility to do so. They credited us the tent rental cost as well. Kudos to an employee and a store that is willing to go out of their way to help the customer!
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