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| - I come here a lot as it's not far from work and the food is pretty good. I always order the same thing and usually don't have a problem, but I have had an issue with my order being wrong on two occasions in the last month or so. I get the grilled chicken Caesar wrap with the dressing on the side, and one of those times I had picked up my order and brought it back to my office and they put the dressing on the wrap which ended up making it sopping wet with dressing (which is why I always get it on the side), I just couldn't eat it. When I called, the manager was more than willing to actually bring a new sandwich to my office. I was impressed with the fact that he cared enough to go out of his way to do this. Today, I placed my usual order and went to pick it up. The manager knows my name now, and I saw him personally check this time to make sure there was no dressing already on the wrap. My guess is that he was just focusing on that one thing, he didn't realize there was no chicken on it. I get it back to my office, no chicken. When I call, I tell them it's fine, I can eat this, I just would rather have a refund than have him come down here with a new sandwich again. He apologized profusely, refunded my card, and about 15 minutes later shows up at my office with a gift card "if I decide to try them again". This is customer service, and other companies and restaurants in the area should follow this same sort of model. I can't praise the manager's actions enough for showing how much he cares and wants to keep me as a customer. For this, I'll keep coming back. Thank you for making me feel valued!
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