I purchased some New Beginner puppy classes here and have had a little confusion the past two weeks on when the classes start. I have been meeting with Alexandra the pet trainer the past two times and she was nice enough to reschedule the private classes due to the initial confusion. She works very well with my 7month old Shiba and I. She gives clear concrete examples on how to train your dog using positive reinforcement. Every time I have come into the store the employees have been very responsive and helpful on all my questions. They will even give you coupons to save a couple of bucks once in awhile. I defiantly recommend the puppy classes it's been a huge help in trying to train a pretty stubborn but love able breed of dog.