Of the two people I interacted with during my visit here, one was very nice and one was very rude so it's hard to rate them as far as customer service. The nice staff member was helpful with our order since they are apparently under new management and have some differences between the menu and what they actually make now. The food was good, definitely not Chicago style but not bad. We had a coupon originally, which is why we came, but since they're under new management they wouldn't accept it, so that was frustrating. Overall, it wasn't the worst experience, but I'm not sure I'd return.