I'd rate Roxanne a 5. However, the speed of service from the kitchen is what resulted in a 1 rating. We waited 1 1/2 + hours for food. And the restaurant was not packed. The kitchen was slow and over cooked the chicken sandwich. The Philly cheesesteak was delivered cold. Roxanne was the only saving grace. We love the Duckworth's in Huntersville. We will give this location one more chance.