Always hoping that the feedback we do here as well as the feedback I'm pretty fearless about giving in person at the places I frequent serves a purpose, I'm happy to report this:
Got a response to my dissatisfaction with Sky Harbor Airport parking which I've use for over 10 years now. It's been getting harder and harder to get covered parking for my chariot. And haven't been too happy about that $1.50 a day surcharge they implemented when gas got to almost 4 bucks a gallon, but never removed when prices returned to normal. Guess they've just been pocketing that.
Someone saw my review and wrote me. Turns out her sister works there and she told her sister I would be calling and gave me sis' contact info. I called sis and she was masterful at addressing my concerns and treating me as a valuable customer. I got off the phone really satisfied that I want to keep doing business with them. After all me and half their drivers are on a first face basis (not first name). And they've been very consistent in servicing the terminals and getting me back and forth to my car stuck in their lot once again while I go out and save the world. Muchas gracias to both sisters!