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  • Love CoCo, hate this location. I have decided to stop coming to this location altogether as the staff are incompetent and can barely understand English! CoCo Ontario had a spin the wheel promotion over the holidays to get free upsize, free toppings, etc.... tried to use it at this location...staff were completely unaware of this and did not know how to apply it.. ended up telling me that I cannot use it. More recently, came by to order a few drinks.. ordered a "Sago Mango Green Tea" and the cashier punched in "Sago Milk Tea"... I obivously did not notice and proceeded to pay. When picking up my drinks.. realized it was wrong.. told the staff. The 3-4 staff there all looked at us and the young Asian female cashier with broken English started to raise her voice at us, going full out with accusations, with "you ordered this. I repeated the order to you 2 times".. she could barely speak English..nevermind repeat my order with 3 drinks twice. Soooo instead of offering to remake the drink (cost to make these drinks is SO low...and takes a minute... c'mon)... or apologize for their mistake..the entire staff just stood there and stared at us blankly. Contacted CoCo Ontario via Facebook and got a "we take this issue very seriously" email.. yeah right! There are tons of other bbt stores around that can have my business from now on :)
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