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  • All the reviews about management are correct. This is literally the worst customer service experience i've ever had. I've never left a review for a restaurant but this manger literally ruined our night of rude he was. First, the manger comes out storming from the kitchen after we placed an order and while we're talking he starts asking us "how much you want of this and that" and starts by crossing out things in our order. Then when i asked what the problem was, he says "that's too much sushi, i can't take out that much food in one order" i was like are you kidding me? isn't this AYCE ? what kind of non sense is this. I told him to please get the order the same exact way we ordered (we had no left overs and we were prepared to pay for any extras). He then gives us a rude face and walks off, when he comes back to drop a plate i asked him what's your name? and he stutters and says "John" and I'm like ok sure .. someone comes after him and i ask what's the name of this manger and they say "Ivan" and i'm like are you kidding me again? WHAT is happening. Fast forward he sends one of the staff to apologize after we complained about the poor service, and doesn't have the guts to come out and talk to us, hiding inside till we leave. When we insisted on getting the apology from him, he comes out, still doesn't apologize, talk more non sense about what why would you ask me my name and so on till it was so irritated we had to leave. Never returning to this restaurant, been going to august 8 in Hamilton for 5 years. This was just an awful awful experience. This isn't away to treat your guests specially with the prices you're charging.
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