I'm ok that no one shouted "welcome to Moe's!" when we walked in. I can do without that. But the service dropped from there on. While Kevin was making my dinner, he stopped to replace the beans. And then took a phone call. He never came back. Just stood there talking, and looking at me. A while later, another employee came to finish it up. I had to wait for a little while to ask another employee for a fork, as they were all out. "Huh?!" was the answer I received. I think the appropriate response is "excuse me?" when you don't understand someone. The highlight for us is usually the Coke Freestyle machine. It was out of ice. And out of Coke. And Dr Pepper, and about any other non-diet drink. And as we were leaving and went to clear our table, the trash can was overflowing. We won't be coming back here. Bummer, since it's close by.