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| - I used to go here monthly but the customer service has slowly gone from average to downright rude. I will never be back and would suggest that unless you are a sadist, you should probably avoid Oasis as well. Here are just a few of the reasons why...
Friend and I booked their glow package offer ($100 for a pedicure and facial, each service lasting an hour). We asked when booking if it was possible to have the pedicure first so our toes would have extra drying time.
We are relaxing in the great room waiting to be picked up. Everyone else's therapists arrive to take them to their service and we wonder, have we messed up the time of our services and arrived early. I go back to the locker room to grab my phone.
Finally, our therapists arrive 15 minutes late and usher us off to our facials (ok, we wanted them last, but not a major issue). The facial was nice, but I did not appreciate the high pressure from the therapist to upgrade to a more expensive facial.
The facial was nice, but seemed short so I checked my phone and realized that it was only 38 minutes.
We were both returned to the great room where we commented that it seemed short but perhaps we misunderstood how long the services were supposed to be as part of this glow package.
We waited there for another 15 minutes and then were picked up by the same therapists for our pedicure. The pedicure lasted 32 minutes (I had my phone with me and noted the time) and just felt very rushed.
When we went to pay they tried to charge us additional fees, despite the fact that we had purchased the package off the Oasis website and it was prepaid. NOTE - even when I was happy with the service, they are notorious for incorrect billing, you need to really watch to make sure that they don't add on extras.
I asked how long each service was supposed to last and was told an hour. When I commented that our experience was disappointing and that I felt that 32 minutes for a pedicure quite a bit different from an hour I was met with a blank stare. The girl then told me that there was nothing she could do. No apology, no offer to take my details and have a manager contact me.
I asked to speak to the manager (after all, I come here monthly, wouldn't Oasis want to know that I had a poor experience?) and was told that no one was available. I asked for the manager's card and was given a card with the manager's name, no email address, and no direct phone number.
I asked for the owner's and the manager's email address and was told they were on the website. My friend and I went home and sent an email to both of them letting them know that our visit was inconsistent with our previous experiences.
We followed up with another email AND a call a week later. We have never heard anything from them.
Recently, I tried to book a massage (am running a marathon) and there is a massage therapist that I like there that works on the day after my marathon (AND I have a gift card to use up). I phoned at 7.20pm (10 minutes before they closed) was told they were closed and if I needed an appointment I could call back tomorrow.
No thanks, I've decided to give the gift card to a homeless person that really needs a shower. I'm sure that they are used to having rude people talk to them and the Oasis people could use a lesson in treating ALL people respectfully.
Overall, I am a reasonable person and I feel that I gave them multiple chances to offer something remotely resembling customer service. If the owner doesn't even care about his business, then he won't care when I take my monthly visit to another Calgary spa.
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