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| - Since this is a super convenient location for me, I've been here a couple of times.
The first few times were pretty great. However, the past few times I've been have been very dissapointing. In fact, the past few times were 1 star experiences, but overall I'll leave it at a 2.
The first incident was on Valentine's day. It was busy, and the place was very obviously understaffed. The two or three people who were working were running all over the place and seemed very irritated. My boyfriend and I got the Earl Grey fondue that we've had previously. The pieces of waffles we got were just plain sad. They weren't even cooked! It was dense, half raw dough. We tried to at the attention of a staff member, but they constantly rushed past is without stopping. When we finally got their attention, they were able to rectify the situation by giving us properly cooked pieces of waffle.
The second incident happened on my birthday. We headed over there around 8pm for a birthday dessert. The place wasn't busy at all. We were seated and waited roughly 10minutes to place our order and even longer to get water. While waiting for the triple chocolate pizza, we noticed that the table next to us was vacant, but still hadn't been cleared. It ended up taking more than 30min before they cleared that table! When our pizza finally came, it was a extremely dissapointing. It's a tiny portion of dough (that tastes like bread, but has a doughy texture) topped with some chocolate powder and pieces. There was very little chocolate and it wasn't even melted. To me, it looked like someone sprinkled some hot chocolate powder on a piece of naan bread. It came with some bananas, strawberries and a chocolate sauce on the side to dip. After we finished the very dissapointing meal, we were asked to go to the counter to pay. The waiter/busboy/cashier seemed very exasperated when we showed him a discount card, because he couldn't figure out how to input the discount. The food, the attitude and the overall rushed feeling we got from the staff made this a horrible experience.
We'll probably stick to bubble tea for a while and give this place a break
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