Yesterday I went there the first time for my dog's grooming service. I dropped my dog off at 9:30am just requested shower service and simple cut. They called me back 1.5 hour later told me that my chow chow was not in the good mood and didn't want to be cut anymore and asked me to take him home. I went there to pick up my dog, and the guy told me that he might have cut my dog's nail too short that's why he was upset. When I asked if my dog was bleeding ,he told me no. I took my dog home and had a closer look at his nail, found out he was actually bleeding. So I called back to the store, another lady told me they already put the powder on my dog's nail to stop bleeding. I was like, when I asked earlier today, the guy told me my dog wasn't bleeding?! I was really upset that they didn't tell me the truth the first time, if I knew beforehand, I could ask for extra powder to put on my dog's nail. My dog didn't want to eat anything yesterday and obviously he was in pain.
I found not all the groomers are experienced, I won't go back again. Be careful when you take your dogs for grooming service and ask for experienced groomer!!!