I used to like Flavors buffet alot, but my view has definitely changed with our last visit.
They recently put in new self service drink machines. I think that is great. But, if the only other service you are going to provide is to barely pick up our plates, you should have put the drink machines everywhere so people don't get so irriated with having to get up and get everything else.
No napkins, a cracker for our crab, no one asked if we needed anything. Service was just non existent. I had no problem with not leaving a tip, because no one deserved it.
I also noticed there weren't many hot meat choices either. Since last year, they have gone downhill.
I had my wedding reception here. I hate to say I won't return, but I hope they improve.