I just learned of this place last year and I was thrilled. I've been collecting German Christmas smokers, nutcrackers and pyramid's for years. I went back this year to choose a smoker so I brought it home, took it out of the box and the arm fell off. No problem I know these are fragile and have had to make repairs to my other ornaments over the years. I got out the clear Elmers glue but it would not adhere. Then something else fell off but I noticed that the bottom had no stamp, sticker, nothing. No 'made in Germany'. It did have a tag hanging from it. I decided to exchange it. I live about 45 minutes from this store but I get into this area fairly often so not really a problem. I spoke to the owner. She said she has no control how the manufactures stamp their product. Said she couldn't resell it. That a lacquer had been applied but she'd have her husband look at it. At first I said ok but the more I thought about it, the lack of a stamp, I said I wanted an exchange. Her husband fixed it but there was still no stamp. He offered to order a stamp in the spring and I could stick on the bottom. I couldn't believe the grief I was being given. Not looking for 'good deal' here. They would not allow me to exchange it. I never asked for my money back just a fair exchange. But no, and now I'm stuck with an ornament with no stamp of authenticity. I spent $103 and I have no idea if it's a knock off or not. BTW this was the only smoker without a stamp or sticker. I'll never go back. I couldn't believe how poorly they handled this situation.