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  • I was not impressed by my visit here. I brought my car in because of a misfire and check engine light. I decided to wait for the car. While I waited, Jason at the front desk had to deal with ordering the wrong parts for a customer's car. He called all over town trying to get the correct parts that day, but was unable to find it in stock anywhere. So he had to call the car's owner and tell him about a "delay." Next, some person complained because they asked the shop to do something, that was on the paperwork, but was not done. And he also yelled at some customer service person because some program there wasn't working. All pretty eyebrow raising stuff. Then it came to my car. After the diagnostics he told me that 5 of my coil packs and all of my spark plugs were fouled. This just didn't seem right. This isn't the sort of thing that happens all of a sudden, which is what happened to me. One minute fine, the next minute, misfire and check engine light on. I tried to push him to do the minimum possible, but he said that was the minimum possible. Total estimate was over $800. I opted not to do it and took the car home. The tech had reset the light and it drove home completely fine. No light, no misfire. Since my husband needed the car for a trip that night, we went ahead and purchased six coil packs and a set of spark plugs (total price $230). When we pulled them we were pretty upset, but not surprised, to find that the spark plugs were fine! Not only that, they were probably changed out only 20,000 miles ago. One of the spark plugs was a little greasy, and my guess is that this was the coil pack that was actually bad- not the other four. I'd like to take the old coil packs to another shop to get them tested. I'm pretty sure they were not all bad like this shop led me to believe. Do yourself a favor- avoid this place. Unless you like waiting too long for service, asking for stuff that doesn't get done, and being lied to.
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