My rating is actually a 0/5. The plumber and another person were at my door, with no introduction barging in and asking where the toilet was that I had initially called for. I showed him to the bathroom. He was very rushed and aggressive, but managed to get out what was lodged in there, but completely scratched and damaging the lining of the toilet. I asked for a receipt and he kept refusing stating "no one likes receipts anymore," I said what kind of business are you running if you can't provide your clients with a receipt. He said for me to send my email to him for a receipt and I'd get it in an hour. It's been about a week and NOTHING. His customer service and his work was unprofessional and he damaged the toilet. I will never recommend or ever call this so called "company" again.