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  • First I would like to say that every teacher we have had is amazing (Victoria, Trey, Trevor, Jordan) but I realize by the time I finish this review most of them will surely be gone because of the terrible turn over here. So why my two star review? The front office and their terrible policies and the fact that nobody knows them. My three kids have been coming here off and on for four years and learned a lot. One month we paid for 5 Monday's (5 Monday classes in the month) then the week before the last week they posted a flyer on the door saying they will be closed the last Monday of the month. Well I go to the front desk to ask why I was charged and the girls response... 'We charge you for the Monday because if we didn't our system would delete you and then you would have to pay the late cancel fee and it's a mess'. Wait you charge me because your computer system sucks?! Um nope! Then I came in to cancel my kids lessons for good because we were moving. I came in to tell them we wanted one more class then to cancel. The girl tells me 'ok we will leave you in the class for the month and then you can just cancel because our system won't let you do just one class'. So per her instructions I come in to cancel the day of the final class and a new girl at the front tells me 'well it says you are in all classes this month and your holding all the spots so it's going to charge you the whole month'. Uh nope! Finally after talking to the newest hire about it for a few minutes the other girl who has been there for about 2 weeks corrects the problem and only charges me for one class. Also, I wanted to add that they wouldn't move my kid up a class when he was clearly ready because he couldn't walk yet. He was a late walker but that shouldn't prevent him from moving up. He was doing every thing that was required of him to do well in the class. Probably just another example of their terrible policies.
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