The first time I came here 2 years ago I remember having a decent time and that they had decent food, so I decided to come back as there aren't many hotpot options in downtown Toronto.
This time around, the food wasn't good - I'm not sure whether it was the sauce or soup base that made me feel queasy - I didn't actually get sick but ended up feeling uncomfortable for the rest of the day.
Now, the service was on a whole other level. They only had 2 servers working during dinnertime. Technically only 1 as the other server I'm guessing spent most of her time in the back probably preparing the meat and vegetables. So needless to say the service was beyond slow. My main problem with this visit was how they handled my bill and their logic for using my vicinity points. At a certain point I just stopped arguing with her because I didn't want to waste my time with someone who just DID NOT UNDERSTAND SIMPLE LOGIC.
I will not be coming back even though I have a promotion on my points card.