I was NEVER a fan of jollibee in the philippines but I was curious to see what Jollibee Canada has to offer. Despite the long line- Jollibee Scarborough has excellent organization skills and you should not encounter any problems (besides maybe the heat- they do have fans) when lining up. The bring efficiency and practicality outside so that once you're in, everything goes smooth. The environment was also very clean despite the crowd.
If you're Filipino, the Ambience is exactly what it is back home. The music, employees, everything. I was just in the philippines 2 weeks ago and it was the exact same thing.
Food quality is excellent. I got the 3 piece chicken , with palabok. Probably the top fast food fried chicken I have tried in Toronto (not just being biased). Chicken portions are quite large and not too oily. The gravy is so so good and I was impressed with the spice level considering when I had it in the philippines , "spice" is really non existent. The chicken was sooo crispy and their mashed potatoes were fresh (mashed in house) and smooth. I normally dislike palabok, but there's was yummy and I actually enjoyed it for once.
Overall I wouldn't say I'm dying to go back, nor do I think I would line up 30+ minutes for it. But my overall experience was excellent. And I recommend trying at least once. I will be back once the lines die down. Great to have a piece of home here in Toronto.