| rev:text
| - I really want to be able to say something ABOVE nice for the businesses I am a patron of but in the same thought of how I need to review I MUST say something when the service/delivery/customer service is LESS than stellar!
I will be brief. I needed to take a CPR class as a caregiver. My family and myself are recent transplants from the East coast to the state of Arizona. AERT holds classes in various locations around the state, is my understanding. I paid for the course which was to start at 6:30pm and I left my home at 5pm, which was plenty of time to reach the Glendale location (which is where the class was this particular evening) from Avondale, which is a 28 minute drive. The office closes at 5pm. I drove around in the vicinity of the class for 40 minutes. No signage to point me to the class and none of the businesses in the area that I asked knew of a CPR class in the area. I called the office hoping for to leave a message. The answering service stated, " If you need a call back from an instructor OR you cannot find your class leave a message in the EMERGENCY box and your call will be returned shortly". I left the message. While waiting for the call back I kept driving around and looking but my directions kept bringing me to the same location. I gave up around 7pm. I was tired and frustrated.
I called the office the next morning in an attempt to reschedule or work something out. They do have a NO REFUND policy and I understood that. I spoke with Nanette in the office. She got a little testy with me but nothing like the owner Jamie Phillips. She called me and started cursing me before I can open my mouth. She kept telling me to "Shut up" "If you don't shut up I will hang up" . Well I needed to take the class so I was holding back to see what she was going to offer. The reason she was angry was because I expressed to Nanette that I understand the policy, HOWEVER, There was a message on the voicemail that stated that " leave a message in the EMERGENCY mailbox if you CANNOT find the location of your class AND someone would get back to you". Because no one got back to me and it was clear that I was in the vicinity of the class because I mentioned some of the landmarks there, that I should be allowed to attend another class.
Jamie stated, "Just because you think you found a loophole with that voicemail, being lost is not an emergency, and I have now taken that off the voicemail." Each time I tried to say something she kept sighing and telling me "Can I speak ? Can I speak? Can you be quiet?" Very nasty and disrespectful. Jamie stated that, " My instructor was in the wrong because he is suppose to call all his students if you are not in the class you are scheduled for and find out where you are" No apology or nothing.
I told her I just need a resolution. She stated, " I will ask the instructor if he wants to refund your money". She then asked me." If you want to schedule a class you can schedule a class at $65". I told her, "No thank you" and I hung up.
I took my class elsewhere and had a great experience the next day but All in all I had to spend $100 for a class that is delivered at a fraction of the course. And by the way, I am only writing this because as the owner she did not try to work with me as a client and apparently the instructor decided to keep my money so I need to warn other caregivers and first responders of the type of person the owner is and as we all know the culture and attitude of a company starts at the head! Trust me..this was brief :)
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