| rev:text
| - Tammy,
You are not being entirely truthful with your comments.
You did not schedule me at the last minute. The facts are that when I first called you, you promised to come out on a Tuesday after 1:30 PM, because your calendar was completely open on that particular day due to "A FUNERAL" you had to go, and you assured me that BJ would be able to see me after 1:30 and you asked me to call that day after 1:30 which I did at 1:30. Well, to my surprise; when I called and spoke to BJ, he said he was working "on a job" and would not be available until after 4:30. Well, you told me your calendar was completely open that day, so I expected to be first in line, and shocked to hear that I had been bumped for another job. Well, being that it was close to Christmas Eve, and I really needed my disposal in; I decided to wait for BJ's call until 4:30. It didn't come. I waited until 5:30, still no call. I waited until 6:30, and finally a call but it was too late as I was committed to start preparing a Christmas meal, and if I had agreed to let BJ come this late, not knowing how long it would take to do the job, my kitchen would not be available to me. I couldn't agree to him coming so late, especially after being told that your entire calendar was empty that day and I should have been first in line and given priority or at least given the respect to reschedule with priority at the first next available date.
The point here, Tammy; is the lack of integrity in doing what you said you would do.
Now, let's discuss the reschedule part of it. I waited and waited for a call and was finally put out all the way to New Years Eve, 12/31 because that's all you had open. Again putting me out when I should have been given priority. From the time BJ arrived until the time he left after the install, it took all but 15 minutes and I was charged $85.00 and it was an inferior job. Perhaps he just wanted to slap it on quick so he could leave as you folks were leaving to the snow that evening or next day. So, I feel completely taken advantage of which is what I wanted to prevent from the beginning. If you recall Tammy, when I contacted you, I was open and honest and told you I was a 60-yr old woman that wanted a handyman I could trust and not get taken advantage of. You assured me that you folks were not this way. That's not how I feel now.
I trusted BJ to do good work, but lesson learned in that I should have inspected BJ's work before he left. I did so afterward and visibly noticed the poor work.
Now here comes the hard part, getting BJ to return my calls after I called in the defect and requested that he come out and look at it. Well, he avoided me for a couple weeks, until I accidentally ran into him at our local FRY's. I stopped him and he seemed irritated that I did. Finally, now that he's cornered he comes out and I instantly knew he had NO INTENT to fix his bad install. Instead, he try's to blame it on the piping and of course that would cost me more money and he said it "WASN'T WORTH IT". Hmmm...what's not worth it? The time you have to put in to fix your bad install?
At this point I was just disgusted with the whole matter and wanted him out quickly. There was "no agreement" as you stated. BJ should have "wanted" to fix his own mistake at no cost to me after admitting the defect, but; he made absolutely no effort.
The defect has nothing to do with the structure of the sink, otherwise the disposal that was there before would have slanted and it did not. I purchased the new disposal to the exact specifications as the old one, even the same manufacturer. I discussed this with BJ before I purchased, and he even told me any disposal/size will do. But, to ensure there were no problems, I stuck with the same size.
If you stand behind your work as you stated, the issue should have been fixed when BJ returned (after I finally tracked him down) to view his poor install work. As soon as he admitted and saw for himself that it was slanted and off, he should have worked on his mistake right then and there without me having to tell him to do so or without him trying to give me some b.s. story that the plumbing is at fault.
He just did not want to fix his inferior work.
The amount of time it took for me to post my review is not relevant to you folks owing up responsibility to your inferior work. Instead you come off as placing the blame on me.
Bottom line, when BJ returned to view his poor install he should have made an effort to fix it right then and there. Period. That's what any self-respecting ethical business person would do.
Lastly, please don't refer to me as your customer. That is not the case. I just do not feel that I can trust this business/BJ with my home project needs and I want anyone thinking about hiring you to read about my experience before they decide.
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