zipcar is unreliable, they lied to me about their brand new winter tires and put me and my friends lives in risk by giving us a "winter ready" car with tires that could not drive up the mountain. They refused me a refund and insisted that their tires are brand new while I have friends with all season tires having no problems getting up Cypress mountain in Vancouver on the same day we were travelling. We were stuck in the middle of the mountain while having a road patrol lecturing us on how our tires are not good for the mountain and that it will not make it up.
I informed customer hotline about our frustrating situation but all they did was rushed us to drive the car back to it's original placement assuring us that perhaps headoffice may approve us of our refund but will take 1-2 business days. We returned the car immediately and 9 hours earlier than our booking time. BUT here I am having no refunds or driving credit and receiving an email from headoffice that the tires are in "perfect" condition (perfect condition to them means poor quality).
I guess the company prioritizes their money above client's safety and satisfaction. Such a disappointment. Not worth to risk your life and safety. Should have driven with @evocarshare #christmasgrinch #cheapos