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  • It breaks my heart to review one of my once favorite places with a low star review. I am just extremely disappointed with the service and food quality the last few times I have visited HiTide. I order takeout pretty often and I feel that I always get a smaller portion, items are often forgotten on my build your own bowls and just not as much love given to my dish. This week we decided to go sit down and see if the quality of the food was better. My fiancé just had knee surgery so he is on crutches, when we arrived the place was VERY busy. (Side note: it doesn't take much for it to be very busy because the place is way too small) Either way I came in to hunt for a low chair for my fiancé because he can't sit at the high tops or stand for long. I saw a table in the far corner that only had one chair and wasn't being used. My fiancé sat down and we were approached by a server and told they were on a wait. I explain my fiancé's knee, we weren't trying to cut the line but it was obvious that this table wasn't being used since they didn't have enough chairs to go around. We were treated quiet rudely. No one every returned to our table to put us on the wait, I approached the counter and said we can just place a togo order since my fiancé can't stand and y'all are on a wait. I was told no it's ok y'all sit there and we will be with you shortly. Eventually our sever came over. He seemed flustered by the "lobster roll special" rush. We explained that we would do oysters to start, they were out of several on the board but we order 2 of each for a sampler. My server told us "we really needed to go ahead and put our food in because it will take awhile". We ordered our poke bowls as well and then next thing you know our bowls are on the table without or oyster app. I asked if he had forgotten to ring it in and they said oysters take a long time to prepare. (Mhm really? Shucking 8 oysters doesn't take long but ok) My fiancés bowl was wrong, it was suppose to be half portions of two fishes and it wasn't plus a few ingredients left off. Then a few minutes later we were basically done with our dinner and the app of oysters shows up. The, what I believe was the manager, sat them down and walked off. She didn't tell me which oysters were which or tell me about the sauces or anything. Eventually our server comes back and we ask him. He didn't know either and had to go ask. Then I said "I don't see any horseradish, May I please have some?" The server points at a ramekin of ice "it's right there" like I am stupid or something. Apparently it was horseradish ice but how was I to know that??? Overall it was an awful experience and my fiancé has sworn that we won't "waste our money here again". I personally haven't sworn it off completely but I think they are really losing the spark they had upon opening! Poke places are opening all over these days... the competition's hot on their tails!
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