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  • This month I traveled from California to Arizona and choose to stay at this particular Holiday Inn because it advertised a shuttle to and from Grand Canyon University. This was the only reason why I chose to stay there, since I flew to Phoenix to check out the school. I was even given a special rate through the school. Not only was the lack of shuttle absolutely ridiculous, but there were many other problems. Our beds were not washed during our entire stay there. The maids would simply re-make the beds! The room was supposed to have a microwave, however it did not. The refrigerator did not stay cold, and the air conditioner was so loud I could not sleep. The pool did not have any lounge chairs, which is absolutely ridiculous! The staff was very rude, when I asked if the shuttle was there..I received a dirty look with an answer full of attitude. "No, we do not have a shuttle." I then told them that they advertised that they did and explained that was why I booked with them. They proceeded to ignore me, and I went to call a cab. In the past I have stayed at many Holiday Inn's, and always had a good experience, but this was the absolute worst. I felt very uncomfortable staying at this hotel and would not recommend it to anyone. RECAP! -No shuttle (not even to the airport.) -Beds not washed. -No microwave. -Warm fridge. -No lounge chairs at pool. -Rude staff. -Extremely loud air conditioner. BTW -Elevator seemed unsafe. -Located right next to an "adult boutique." -Not the safest area to walk around.
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