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| - Never been to a Cafe Rio before, but this location is near my house and they mailed me coupons, so what the heck let's try it. Tuesday evening about 6pm, probably 50 people in line in front of me, so an hour to get food. The employees were moving with zero sense of urgency and there seems to be absolutely no management coordination. There were two employees around the long line whose job seemed to be chitchatting with the customers, handing out menus, and helping people download their smartphone app. What they should have been doing was getting behind the counter and pitching in.
Food was ok, by the time I got it I really didn't care anymore. But hey, I decided to wait in that huge line, so partly it's on me.
Chipotle is a similar concept, much tastier, and motivated, happy employees and managenent, and they get you through the line in no time flat.
If I get anymore coupons maybe I'll go back....at off hours....on a weekday...and only with a coupon
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