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About: http://data.yelp.com/Review/id/L0BaUYKK6JADF3Tk0Wz9VA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-12-03 00:00:00 (xsd:dateTime)
itemReviewed	Gamestop
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	So I have been coming to this location ever since I could play video games pretty much. I have to say that I have met quite a few really nice and kind people who work here and they used to do a spectacular job. I have to say that in the recent year or two they have kind of lacked in good customer service. Let's start with some of the basic things in a review. The location of this place is pretty great. It is right near the West Towne Mall on Madison's west side and it's in the "Target Plaza" where they have a lot of other great shopping. It is RIGHT on Mineral Point road so you can see it right as you pass it. The store itself is well kept and cleanly and is most of the time neatly organized. Always have the latest games, almost never have to wait for stock to come in. The other nice thing about this location being so close to the mall is that there is another Gamestop inside the mall. So if one or the other is out of stock on something usually the other store will have at least one or two in stock. These are some of the great things about this location... However... Whoever has read my review before will know that I am very concerned with Customer Service. The people who work at an establishment are the biggest deciding factor of whether I will enjoy a place or not. This place used to have some absolutely great employees that were always willing to help, explain the plot of a game. Tell you why you should or shouldn't buy a game, analyze the games that you may currently play and what games coming out you may be interested in. The people working there now just seem to expect you to know what your looking for and to buy it and reserve something else. I also like to give examples so let me give you my last one that seemed to have been the same experience for the last year and a half. I just went in here to get rid of some games I no longer play and get some coffee money. I was the only one in the store when I walked in and I was never greeted nor even looked at. So I perused for a moment or two then walked up to the counter to sell my items. As I walked up, 1 of the 2 workers never looked up at me as they walked away and into the back of the store. The other had his back turned to me and was continuing on some other task. I politely said excuse me as the gentleman spun around and said "oh, the other guy will be right back i'm finishing something right now." I said alright cause I don't mind waiting, but about 5-10 minutes went by and I was still standing there so I started looking around a bit more when I look back to the counter the person who had his back to me was now on his phone doing nothing. I walked back up and he immediately turned back to "what he was finishing." The other employee finally returned and asked if I wanted to sell the games I was holding in my hand. I said yes and he started ringing me out. He immediately asked for my ID and then gave me a receipt for store credit. Now I wouldn't have minded if I wanted to reserve another game or purchase something else in the near future but I rarely play video games anymore. I said oh I was actually looking for cash and instead of apologizing he very condescendingly said "Really? you know that's like half of what you have right now" I said I didn't care because I had all the games I wanted and that I don't play games that much anymore. He sort of rolled his eyes, "umm... ok?" he protested... Handed me my cash and didn't say a word so I left. I don't hold this against the store as a whole because I have had pleasant times here but that was outrageous. So hopefully they hire some more spritely and excited people about anyone who comes in. The video game market is not doing so hot so to exile people like that is just hurting it more. Getting people excited about games again is what they are all about! So I will continue shopping here for now but instead of an A-OK rating its more of an eh.... OK... rating.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Colin

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