Love this store and love my vacuum . The employees are amazing! Apparently I sucked up a Gatorade cap so took in my vacuum (new bagless ) one. The employee took it right in and got it out he also taught me how to take the canister apart so I could clean it. You can't get that type of service with a Dyson. I would have had to mail my vacuum in for something that took two minutes . Oreck is worth every penny !!