About: http://data.yelp.com/Review/id/KzqXHkJ4uIIMY7

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About: http://data.yelp.com/Review/id/KzqXHkJ4uIIMY7_N7N3b7w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-11-22 00:00:00 (xsd:dateTime)
itemReviewed	Phoenix Used Restaurant Equipment
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	54 (xsd:int)
rev:text	STAY FAR AWAY FROM THESE GUYS! Look up and you will see the BBB F rating and many complaints. They advertise FAST 24 hour Ice machine (and restaurant equipment) repair and offer $50 off to lure you in. They don't seem to have a name for their repair service that runs out of the same office as the used equipment sales operation. They picked up my ice maker (a name brand Manitowac unit) in my home and then kept it for OVER 4 months and DID NOTHING . I called every couple weeks and the owner gave me all kinds of stories about parts being out of stock ( I checked and I could easily get the part myself so they lied) or it being in "bench testing". Half the time he would yell at you when you called to ask for a status . He and his daughter (?) answer the phone and say they would check on the status of the repair and call me back ...EXCEPT THEY NEVER WOULD. They just say that to get you off the phone. I finally showed up to pick up my ice maker (the only thing he had done to it was remove all the screws from the covers) and once again he yelled like a child with a temper tantrum and said it was the Manitowocs fault because they made it difficult to work on... then said I was trespassing on his property. Give me a break he picked the ice maker up after inspecting it and now (over 4 months later!) he whines that it is too hard to work on? Luckily I got it back (in worse shape than when he picked it up) I am passing on this story so others are aware of the horrible service I experienced I would also take other "glowing" reviews that seem to show up on yelp with a grain (pound) of salt. Update: This morning (11/23/16) the owner phoned (I recognized his distinctive high pitched voice and 602-790-5486 caller ID for his other business name "Phoenix Restaurant Supply" ) and when I asked how can I help you? He answered "Soon you'll know" then hung up. So he finally does call me back but it has nothing to do with the repair he didn't do, it's to threaten me with some sort of retaliation. Yelp allows a business to respond to reviews and that is the proper forum for his side of the story. Calling the customer with ominous threats is unprofessional at best.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Andrew

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