Take this review with a grain of salt, I need to visit twice more to really solidify my opinion.
There is a lot of bread in this sandwich. There is also a great deal of variance, sometimes you have a two star time, and others a four star time. I prefer consistency but consistently bad isn't preferable to occasionally good.
The service is excellent, but in this segment I am more price sensitive than service sensitive. Any mistakes can be quickly fixed so the service is a plus but the experience isn't impacted as heavily as a serious sit down place would be.
There aren't a lot of other choices in this segment, although I am looking. I like that they are making some bold choices in the menu, but for me those choices didn't pan out very well.