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http://www.openvoc.eu/poi#funnyReviews
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  • When I got to the service desk, I received no greeting or friendly "how may I help you"? I walked up to the service area and one employee was on the phone while another employee looked like she was too busy looking at her computer screen to care to even look at me. After a minute or two, she acknowledged me very unenthusiastically with something that sounded like "Yes?". I'm wondering if it physically pained her to at least force a small smile. When I explained my issue to her, she proceeded to continue fiddling on her computer screen without any acknowledgement or reassurance that she had understood my request. She started filling out paperwork and I must have been standing there for 15 minutes without any communication from her. She then said the labor would cost $110, but she said it so hesitantly it didn't even seem like she knew what she was talking about or like she was even sure the price was correct. I told her I certainly did not want to pay that much for a simple cable replacement (that I'm pretty sure I could do myself). She kept fiddling with her computer for another 10-15 mins and called another employee over a few times to confirm some pricing details she was looking at on her screen. When I asked how much it would cost to also replace my wiper blades, it took her 10 minutes to once again call someone over to confirm that the labor for the replacement was free and that I would only need to pay for the actual wiper blades. I felt very unimportant and unwelcomed by this particular employee and I can't help but wonder how they can put these type of employees in this kind of role where pricing knowledge and customer service are both crucial components of the job yet this employee absolutely lacked both. After waiting in the lounge for a few minutes, another (male) employee came over and went over next steps with me. He was helpful, reassuring, and the complete opposite of the other lady that had initially "helped" me. If only he had been the one to help me from the very beginning I probably would have given this review 4 or 5 stars.
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