| rev:text
| - I was excited to work with Travis, he was responsive, professional and his company had great reviews. Things started off well, he treated us to lunch and upgraded our DJ at no extra cost. Things became concerning about a month before the wedding. I hadn't been spoken to our DJ and knew nothing about him. I asked to be put in touch with the DJ. The DJ (Sean) called and knew nothing about my wedding. He was dismissive and told me that I needed to let him do his job and not micro-manage. I agree, he is the professional, but there are also logistics that need to be discussed. I expressed my concern to Travis and he said he doesn't usually put DJs in contact with brides until 7-10 days before the wedding. On June 26, I emailed again, expressing concern about the lack of communication with Sean. We were going to be married in 5 days and heard nothing from him. Travis had him contact me the next day. I had filled out everything on the website and scanned my wedding party info. Five days before my wedding and the DJ was not aware that it was a same-sex wedding, but we still gave the benefit of the doubt. Sean and I spoke for 20 min. where we loosely went over details and he asked for pronunciation of names. The ceremony was smooth. When it came time to announce the wedding party, nearly every name was announced wrong. Finally, when it came time to announce my wife and me, he said "Mr. and Mrs. Houston" we didn't enter, then he said "Husband and wife" we still didn't enter. It took my dad running to the DJ booth to remind him that he was at a lesbian wedding. Sean did not facilitate the wedding as I would have hoped, I wanted him to announce tables for dinner, I wanted him to facilitate speeches, he didn't. Perhaps this could have been ironed out had we met and spoke. Sean referred to my spouse as "Marie" all night, when her name is Maria. When I spoke to Travis about my issue, he responded that Sean told him right away about the mistake and because of his mistake, Sean really tried hard to rock the dance floor, but isn't this what I paid Sean to do? In terms of music, Sean did well. It was fun, lively and people enjoyed the dance floor. We also paid for a photo booth. Within 25 mins. of the reception starting, the photo booth stopped working. Only the first few people received their pictures. Each person was given the option of entering an email address for the picture to be sent, not ONE person received the email. According to Travis, my guests didn't check their junk mail (I personally did and never received). Travis printed two copies of each picture and emailed them to us in an album. 53 pictures were taken, the photo booth was hardly used because it was broken. Additionally, it is now my cost to mail people their pictures or the cost of my guests to pay to print them out. Finally, guests should have been able to sign next to their pictures, we didn't get that because the machine broke. When I expressed this to Travis and that I'd like a refund for a service I paid for that didn't work, Travis replied that he would refund me $100 for "the inconvenience of having to wait for photos to be mailed." I firmly believe this is unacceptable. We paid for a service and we didn't receive it. Finally, Travis informed me of all he did...10% discount for being a teacher, paid for our meal when we met and upgraded our DJ. These were nice gestures, but nothing we asked for. I responded to Travis' last email and he never reached out to me again.
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