I've stayed here some time ago so I'll keep this short because it and the staff may have changed. As I remember the staff was very attentive much like a 5 star hotel but for me personally I wasn't digging the old traditional style decor. In full disclosure, the stay wasn't planned by me, so I probably would have steered clear had I made the plans. All that aside, it's a fine hotel to unwind for a romantic weekend and take in all that is uptown Charlotte and the history of the place is pretty cool as well. I don't think there is another hotel downtown that has been there as long as the Dunhill.