Second time around, the service was SO bad. I think it was because we were in a smaller group of 4. The last time we had 8 in our party, and we were taken care of really well.
I ordered the same thing I had in my previous visit, a Mango Sago Mochi Dessert. The waiter took my order, told me about the $1 surcharge to add Coconut Ho Fun to my dish (which I happily accepted), and retreated to the kitchen.
Then she returned to let me know that they couldn't add Ho Fun to my dish. I explained to her that I did it the last time around. She proceeds to the kitchen, and returns with a tiny bowl which she tells me she will fill half way with Ho Fun for $2.
Umm, do I want to knowingly get ripped off? No.
Beyond that little hurdle, we literally had to beg for water the entire time we were there. It was a weekday night, and only 3 other tables were occupied. No excuse for the poor service.